“I” the VICTIM (of SMART COMMUNICATION)
This morning while on I’m my way to Boni Avenue Manadaluyong, on or about 10:25 A.M, I realize I can’t reply to a text messages. I then tried calling the two different person that send me the text message but the tape recorded message keep telling me “that all lines are busy now please try your call later”. Those failed text messages gave me the notice that it failed because I must subscribe to the network.
I just thought that maybe the Smart Communication system is having a temporary network problem so I leave it as it is and think of replying later.
Arriving at MRT (North EDSA) terminal I realize that I am the only one that seem to be disconnected to the outside world. Every people around me are using their cellphone. I can’t help myself thinking that maybe all these people are using Sun Cellular network or Globe Network so I casually ask a male passenger beside me what network he is subscribe to. “Smart” was his fast reply!
Oh! No, my District Manager already complain to me last Monday that his Smart Sim (Postpaid too like mine) has been re-directed and he experience not being able to make a phone call or even reply to a text message (but he can receive text messages and incoming calls). It was a Sunday so next day, Monday he have to rush to a Smart Wireless Center located near our branch to settle the matter.
By the time I realize that this must be happening to me also, I notice my D.M. is calling me asking my whereabouts and following up on the development of certain report. I have received 10 text messages that I can’t reply to. Two Co-B.M. waiting for my call but I can’t told them my predicament at the moment.
After I concluded my business I immediately proceeded to SM Megamall, but luck of all luck, their computer is down and the nearest Smart Wireless is in Shangrila Plaza. A good 5-10 minute walk from them. Here I realize what happen as explain to me by their CSR P. Chingcuangco(hope I got the name right), a certain Tyrone Enriquez updated my record and made the mistake of making my credit line “0”(zero). That explained my Re-direction of service and the reason why I can’t make outgoing text and calls. I have to pay my current bill of P 1,960.00 to be able to restore my current status. Just imagine I am subscribing to Plan P 1,800.00 and my Credit line will be “Zero”. My previous and supposed to be credit line is P 11,000.00 as reflected in my December billing statement.
It was already 3:30 P.M. when my outgoing service was re-connected by Smart and the CSR on their hotline (*888) told me a different story:
“Their computers are updating all good paying customers and have increased their Credit line and they are very sorry for the mistake that was done on my account. “ “Mr. Tyrone Enriquez is the one who corrected the error””There was no human intervention during the updating process”
Are these people pulling my legs? How many Smart Communication subscribers have suffered the same faith that I have?
| 2.5 |
Stumble it!
