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Yesterday was a sad day for me and this newly hired personnel of ours. This fellow had been working in our sister company for the past three months and was assigned under me only this month of May for further training.

As I had said before, I had trained a lot of Store Supervisor and sales personnel and many of them are now handling their own Branches. I can tell instantly by casually talking to my personnel what characters they have. Perhaps, my long exposure of dealing with different kind of people made me acquire and learn those skills.

My initial analysis during our get-to-know-you conversation is that he got character. He seems to know everything and looks boastful at times. True enough this observation showed up.

He is a married man of four years and has a three year old child.

That morning I already prepared some manuals for his next phase of training and casually asked one question regarding our code of conduct. His reply made me fall of my chair. He told me something I would never allow in my almost 20 years of training personnel. Our conversation turned to worse when he insisted that maybe I made a mistake in telling him. I know when I commit a mistake and I acknowledge it but I also know when I start a fight, I would never back out.

This fellow had an attitude of not admitting mistake. He also has the tendency to create his own company policy. I was told of one incident by our regular staff how he was taught how to check stocks for transfer to other branch. Despite telling him the SOP (standard operating procedure), he still insisted in doing his own way.

Going back to the story, despite reminding him of what I told him word for word, he still insisted that I made a mistake in telling him and not the other way around — that he made a mistake in understanding my statement. This made me flare up in anger for he just made me a liar.

So, to cut the story short, I prepared a written report for both of us to sign of what transpired during our conversation. I gave him time to read it and understand it. After a couple of minutes, he returned to me and told me he will just resign and would not sign the report.

This is a perfect example of too much pride and not owning a mistake.

So I just nod my head and told him “Good luck”.

“Abangan ang susunod na kabanata.”

But wait before I forget:

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